Frequently Asked Questions
In
this page you will find all the answers to the most frequently asked
questions. This is because we want to clarify all the details about
Engedras travel agency, the web portal and about the reservations.
For all further questions or further information concerning our
services and our offer you can turn to our reservation center at this
number 070454793 or to this e-mail address info@pugliae.com
1. How can I book a holiday package to Puglia or a
hotel, residence, villa or holiday house, a Farm Tourism or a
B&B?
Booking your holiday is very easy. Once you
choose an accommodation and you calculate an estimate, our booking
system will make a green or yellow option appear. Shall the option be
green then the accommodation is immediately available and you will be
able to buy it without getting in touch with our booking centre. You
must only go through and choose the payment method you prefer: by
credit card (Visa or Mastercard), by bank money transfer or by postal
order. You will be sent a confirmation of your holiday that you will
be asked to pay entirely or with a 30 % deposit. In the first case
you will be immediately sent the voucher and the invoice. Or, in the
second case, the travel documents will be sent after acquittance of
the total amount., by 30 days before arrival date. Shall the option
be yellow, then the availability is to be checked and you must only
fill in the blanks with name, Family name , e-mail and telephone
number and send the request through the internet. Once you receive a
confirmation of availability you will be able to confirm your
reservation and pay as above mentioned. If you need to book your
flights or ferry boats or a private transport, our booking centre is
at your disposal for arranging your journey as well. And even more.
We can also offer to you an insurance for medical assistance with
Europe Assistance company.
2. What kind of payment
methods do you accept for booking an accommodation or a holiday
package and what are the extra charges for each payment method (bank
transfer or credit card commissions)?
You can pay for
your holiday in Puglia anyway you prefer:
- By bank
money transfer, (bank commissions are the responsibility of
the customer) to the following bank holder: Sardegne S.r.l., IBAN: IT74O0101504803000070028050, UNICREDIT BANCA DI ROMA, INDIRIZZO:agenzia 3: via della Pineta, 112 019126 Cagliari, BIC/SWIFT: SARDIT3SXXX.
-
By credit card Visa or Mastercard, with verified
secure system by Visa and MasterCard, without charges if you
buy straight on the internet through our portal. In case you
send a request to our booking center then you will be charged a 1,5%
extra commission on the total amount to be paid. I.E. On an amount of
1000 € you will be charged 1015 € in total.
- With
PayPal, a secure system, by credit card Visa,
Mastecard or PostePay. In this case as well if you buy straight on
the internet though our portal, you will not be charged any extra
commissions, on the contrary in case you send a request to our
booking center then you will be charged a commission of 1.5% on the
total amount..
- With postal order, to the
following address: Sardegne Srl, Via San Benedetto, 88 - 09129 -
Cagliari
3. Why do I have to make a full payment
before arrival?
A 30% deposit on the total amount is
mandatory for ensuring your accommodation is definitely booked. In
case of cancellations we will do our best to sell your accommodation
avoiding cancellation penalty. Credit Cards are not accepted as
security for your holiday.
4. I have got a pet, where
is she/he welcome?
Several accommodating facilities
do accept small-size pets. Visit our website and you'll find a list
of accommodating facilities click here.
An extra charge for cleaning is often required.
5. What are the rules I have to abide to as customer and
you have to abide to as supplier of tourist service?
Visit
the dedicated page click here.
6. Can you help
me choosing the most suitable place to spend a holiday in
Puglia?
Pugliae.com's service aims at meeting
every customer's needs and choosing the kind of holiday is
fondamental. It is quite clear that the needs of surfing areas
seekers are different from the needs of calm sea and cristal clear
waters seekers. Without a thorough knowledge of the territory is
very easy to mistake. That's the reason why we suggest to contact
our skilled and well-qualified operators at your disposal Monday to
Friday from 9.a.m. To9 p.m. And from February 2008 on seven days a
week from 9 a.m. To 8 p.m. Once you book your holiday our operators
will give you full support and will be at your disposal before,
during and after the stay.
7. Where can I find some
tips and information about beaches in Puglia?
Click
here : you get a selection
of the most beautiful beaches in Puglia and directions on how to
reach them.
8. What are the flights and
ferries to Puglia and how do transports work from/to Puglia?
In
the section dedicated to transports in our website
Pugliae.com you will find all information on transports from/to
Puglia and all the information on how to move around.
9.
What can I visit in Puglia apart from the beaches or seaside towns
and cities?
There are thousands of things to do and
see away from the beaches and summer tourism. Our mission is to make
the tourists aware that two « Puglian »
exist : seaside sardinia and far-away-from-the-sea Puglia that is
to say the one of culture, archeology and history, of food&wine
traditions, of cultural heritage, of the cities, of the inner areas,
of the nuraghes and mines. Enter the section and you will find
several information to undertake your journey into our enchanting
island.
10. In case of trouble at the arrival in
Puglia, who can I turn to?
When you buy a holiday
through Pugliae.com you do not have to worry: once arrived
you wont be left alone. Our operators will be at your
disposal for any further need or problem, a change in the dates or
whatever concerns your health. We wish nothing bad ever happens but
just in case, be aware that our professionals are ready to help
you.
11. Prices and tariffs I can see on pugliae.com
are the lowest in the market? And the prices are those given or do I
have to pay for any agency fees?
The prices you can
find on Pugliae.com are the same as those of the accommodating
facilities in Puglia So you will never find lower prices than
those on our website. It often happens to have discounts or great
deals and you can find lower prices or special offers. Furthermore
Pugliae.com doesn't have any agency fee, so if the
price on the estimate is 1000 €, you will pay 1000 €
(except for payments with credit card as mentioned at question n. 2)
12. Can I have the descriptions of the accommodating
facilities in a printable format?
Of course you can.
In each description you will find an icon of adobe Acrobat: you can
click on it to download a Pdf file to be printed.
